Credits aren't being recognized - Getting "You don't have enough credits" Error

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Author	Posts
May 1, 2025 at 2:21 pm #16986755
johnM-108	<b>Background of the issue: </b> I am trying to use automatic translation on my site using WPML. My account has plenty of credits assigned to this site. <b>Symptoms: </b> I am getting the error message: 'You don’t have enough credits to translate automatically. Contact the website’s owner to request more credits.' <b>Questions: </b> Why am I receiving a 'You don’t have enough credits' error when I have credits assigned to my site? How can I resolve the issue of credits not being recognized for automatic translation?
May 1, 2025 at 8:50 pm #16987366
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	While one of my teammates takes care of your ticket, I will provide you with the first debugging steps. Could you please provide the link to the website you are mentioning? I've enabled debug information for this support ticket. Please refer to this link for instructions on how to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/