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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 7 replies, has 1 voice.

Last updated by Kor 1 week, 1 day ago.

Assisted by: Kor.

Author Posts
August 18, 2025 at 11:21 am #17327423

einkaufZ

Background of the issue:
I am trying to register for an event using a checkbox on a form. The form is using the 'GP Inventory' plugin by GravityWiz. The issue can be seen on this page: hidden link

Symptoms:
When I click on a checkbox to register for an event, the text of the label changes, and the text from the 'GP Inventory' plugin disappears. On the English page, the translated text disappears, and the label changes to the German text. Deactivating 'Gravity Forms Multilingual' resolves the issue.

Questions:
Why does the text from the 'GP Inventory' plugin disappear when I click on a checkbox?
Why does the label change to the German text on the English page?

August 18, 2025 at 11:26 am #17327537

einkaufZ

Screencast: hidden link

August 18, 2025 at 9:06 pm #17329488

Lauren
WPML Supporter since 10/2015

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly. Thank you for sharing the screen cast so it was easy to understand the issue. I can see it happening on your site as well. We will need to test this in a clean install with just WPML, Gravity Forms and the add on plugin so we can determine if it is a general incompatibility bug. I have created a sandbox site for you, please install the required plugins from Gravity Forms and try to reproduce the issue here. This link will log you in to the test site. hidden link

I have configured WPML plugins for this test site. Please let us know once you have recreated the issue on this test site and we can further troubleshoot and escalate as needed.

August 19, 2025 at 7:24 am #17329842

einkaufZ

Hello Lauren!

Thank you!

I installed the plugins, imported the form and translated the most important text and you can see the issue here too:

hidden link

And in footer the change to English and there is the same like in my screencast.

Kind regards,

Klaus 🙂

August 19, 2025 at 10:41 am #17330896

einkaufZ

Hello Lauren!

I think, you don't have to check the issue at the moment, because GravityWiz will check it and they think, they know, where the problem may be.

I will keep you updated.

Kind regards,

Klaus 🙂

August 22, 2025 at 6:13 am #17339414

einkaufZ

(Just to hold it active because of the 3 days cleanup by the support cleanup robot)

August 26, 2025 at 6:05 am #17346646

einkaufZ

Just to hold it active because of the 3 days cleanup by the support cleanup robot

August 26, 2025 at 7:36 am #17346788

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. No problems at all. Talk soon.