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[Resolved] Inconsistent Case in product title - Upper to Lowercase

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This topic contains 5 replies, has 0 voices.

Last updated by rustumT 14 hours, 3 minutes ago.

Assisted by: Shekhar Bhandari.

Author Posts
October 6, 2025 at 8:08 am #17458604

rustumT

Background of the issue:
I am trying to automatically translate a product with PTC. The product title is TETRA S 20 9 3-G, but in some languages, it is being translated incorrectly. You can see the issue on this page: hidden link

Symptoms:
The product title is being translated as TETRA s 20 9 3-g instead of maintaining the original uppercase format as TETRA S 20 9 3-G.

Questions:
Why is the product title not maintaining its uppercase format in translations?
How can I ensure the product title is translated correctly with the original casing?
October 7, 2025 at 7:22 am #17462470

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Just to let you know the issue is now escalated to our developers.

Thanks
October 7, 2025 at 12:35 pm #17463761

rustumT

Hi Shekhar,

The client is requesting an update on the expected timeline for this fix. Could you please confirm as soon as possible?

Thank you
October 8, 2025 at 4:23 am #17465736

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello,

This issue is currently in our developers queue, and our developers are working on it. I do not have an exact timeframe for it at this time, but I will update you as soon as I have further information about it.

Thank you,
October 29, 2025 at 8:46 am #17528296

rustumT

Hi Shekhar

Has there been any progress on this ?
October 29, 2025 at 1:50 pm #17529699

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The issue should be fixed now for new jobs.

Can you please confirm it.

Thanks
October 31, 2025 at 9:40 am #17535312

rustumT

Thanks Shekhar, I have retranslated the product and confirm the issue is now resolved and the case from the primary language is maintained through to the Portuguese (Brazil) translation