issue with translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate text from the 'Free Shipping Label' plugin using WPML on their website.
Solution:
We attempted to replicate the issue and confirmed the translation problem. Despite efforts to resolve it using standard methods, the issue persisted, leading us to escalate it to our 2nd Tier Support for further investigation. The client eventually opted to use a different plugin that supported translation effectively, thus resolving the issue.

If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Tagged: Compatibility

This topic contains 14 replies, has 2 voices.

Last updated by chrisostomos 5 months, 4 weeks ago.

Assisted by: Kor.

Author	Posts
October 24, 2024 at 4:23 pm
chrisostomos	Background of the issue: I am trying to translate a text from a plugin on my site hidden link using WPML. Symptoms: Issue with translation. Questions: How can I translate a text from a plugin using WPML?
October 24, 2024 at 5:00 pm
October 24, 2024 at 5:14 pm #16327592
chrisostomos	Kor i fix it now you can see the free shipping hidden link Try now to translate it pls!!! Thanks!
October 24, 2024 at 5:17 pm #16327597
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I see Free Shipping for both languages. Anyway, I'm able to replicate the issue here hidden link Here is the test page : hidden link You need to log out to see the issue. I will escalate this to our 2nd Tier Support for further investigation.
October 24, 2024 at 5:19 pm #16327599
chrisostomos	You are amazing Thanks!! You try to transate it there and also you could not translate it? or you will send it as it is the the 2nd Tier ?
October 24, 2024 at 5:20 pm #16327600
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've tried and I cannot translate it on my sandbox site. I will escalate this to our 2nd Tier Support for further assistance.
October 24, 2024 at 5:22 pm #16327603
chrisostomos	Ok great, thanks i will wait for the solution in order to implement in my website! Once more thank you for your valuable help! best , Makis
October 25, 2024 at 7:47 am #16329366
chrisostomos	Hi Kor, any updates about the issue? thanks
October 25, 2024 at 9:41 am #16329967
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. We're still checking on this and will come back to you once I've feedback.
October 25, 2024 at 9:46 am #16329994
chrisostomos	Ok, Thanks I hope we find a solution, if its possible today, because website is live! Many Thanks!
October 25, 2024 at 10:08 am #16330054
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will let you know soon.
October 26, 2024 at 10:56 am #16333160
chrisostomos	Hi Kor, one question pls. You know if the tier 2 team has see the issue or they will see it? By monday website ust be in English too. Please just inform me if someone is trying to rosolve it or its in queue for investigation? MAny Thanks!
October 27, 2024 at 8:18 pm #16335372
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you update your Website credentials here again? Our 2nd Tier Support applied the method listed here hidden link and he can display the correct Free Shipping translations hidden link I'd like to try that method directly on your Website to see if it works.
October 27, 2024 at 8:27 pm #16335377
chrisostomos	Dear Kor, i find another way, i use another plugin with the same effect that can be translated. Pls we try the method of the company but it didnt work Pls ignore it i use another plugin and resolved the issue! Thanks for the help!
October 27, 2024 at 8:28 pm #16335378
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Alright then, let me know if you need anything further.