We have outsourced the translation to an external company, and they have done so by exporting and importing the translation with XLIFF files, but when importing it to the website, it does not link properly. The menu appears mixed between Spanish (original language) and English, and we need to fix this as soon as possible.
I think there is something messed up in this wordpress site, we laready had installed WPML but we outsourced the transaltion of the new design and once they imported it its like we still have the old english version and the new one. Spanish is the original language of the website and we have problems with the menu, it shows some menu title in spanish and other in english.
Thanks for contacting WPML forums support. I'll be glad to help you today.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please back up your database and website ❌
✙ I need your permission to deactivate and reactivate plugins and themes, and to change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Best regards,
Osama
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