Modification to one language affects the other language using Divi Builder

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 5 replies, has 0 voices.

Last updated by Shekhar Bhandari 14 hours, 4 minutes ago.

Assisted by: Shekhar Bhandari.

Author	Posts
December 19, 2024 at 5:44 pm #16531437
William Allaire	Background of the issue: I am trying to translate the page 'Premiere nations' in English using the Divi Builder. The issue can be seen on the page: hidden link. I expected to see the translated page on the English side: hidden link. Symptoms: When I modify one language, the changes apply to both languages. Questions: Why does modifying one language affect the other language? How can I ensure changes are applied only to the intended language?
December 20, 2024 at 7:49 am #16532266
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. Can you open the page in default WordPress editor and send me the screenshot, I wanted to check if WPML editor is enabled or WordPress editor. Look forward to your reply. Thanks
December 20, 2024 at 3:52 pm #16534863
William Allaire	Hello I am not quite sure what you are talking about. Is that the screenshot you are looking for?
December 23, 2024 at 4:55 am #16539263
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hi there, Yes, this is the screenshot I was referring to. If you check the language metabox on the right, you'll notice that the WPML editor is enabled. To make changes in both languages using Divi, I recommend switching to the WordPress editor. Using two different editors can lead to issues like this. Let me know if this helps. Thanks!
December 23, 2024 at 9:43 pm #16542039
William Allaire	Hello Thanks for your answer All of our pages are on the WPML editor and it's working. However, we still tried your suggestion and we are still facing the issue. Did you want to check yourself? Thanks
December 24, 2024 at 3:59 am #16542292
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Sure, please provide me pages to check. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks