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Last updated by Kor 6 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
March 2, 2025 at 8:49 am #16764317

scottM-30

Background of the issue:
I am trying to translate an order confirmation page that appears in the browser after submitting a new order on my site hidden link. This page includes all order information such as products and their details, including colors, sizes, and other product variations. I use the Woocommerce extra Product Options plugin for the product variations.

Symptoms:
Everything except the product details is being translated on the order confirmation page.

Questions:
Why are the product details not being translated on the order confirmation page?
Is there a compatibility issue between WPML and the Woocommerce extra Product Options plugin?

March 4, 2025 at 1:08 am #16771242

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us.

Sorry, I can't seem to open your Website for inspection. I'm getting "This site can’t be reached" error. Could you check?

Also, if possible, please share temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

The topic ‘[Closed] Order Details / Order Confirmation does not translate’ is closed to new replies.