Background of the issue:
I bulk translated my products using WPML, and the images in the pages for the product grid are not showing up on the front-end. See this short video where I show the issue and the steps I took that led to that outcome: hidden link. The issue can be seen on these pages: hidden link, hidden link, hidden link.
Symptoms:
No photos are showing on the product grid pages, but the photos are saved and can be displayed if I go into each product individually and resave.
Questions:
Why are the product grid images not showing after bulk translation?
How can I fix the issue without resaving each product individually?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Thank you very much for the detailed video!
It might be an issue that when sending the products to translation, you are using "Leave existing translations as is" and this is why the translations are not updating.
I would like to offer to run a few tests to identify the cause of the issue.
For this, I need to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.
If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
The private reply form looks like this: hidden link
The next time you reply, click on "I still need assistance".
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.
Best regards
Andreas
The topic ‘[Closed] Product Grid Images are not showing on prod after bulk translate’ is closed to new replies.
