[Resolved] Sorry, you are not allowed to access this page.

Hi there,

Thanks for your contact.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

By looking at your debug info, it is possible to see that the WP Memory Limit is set to 64M, while the recommended is 256. Changing it can solve the problem. Please follow these steps:

- Find your wp-config.php file in the root directory of your WordPress installation
- Open the wp-config.php file with a text editor, then locate the line that includes: define('WP_DEBUG', false)
- Then add after it, the below line of code: define ('WP_MEMORY_LIMIT', '256M');
- Save the wp-config.php file, then refresh your website

Now try to apply again the solution of adding the code snippet in the functions.php file and check if it helps.

Looking forward to your reply. Thank you.

Kind regards,
Mateus.

Hi,

I'm Osama from WPML forums support. I'll be glad to help you today.

1) You might need to reset WordPress capabilities to fix this issue. You can reset them using a custom code or a plugin. Please check the following approaches to reset user capabilities.

1- https://wordpress.org/plugins/user-role-editor/
2- https://wordpress.org/plugins/capability-manager-enhanced/
3- https://wordpress.stackexchange.com/questions/105241/reset-default-roles-and-capabilities

❌ Please backup your database before performing the reset process ❌

2) It's unrelated to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama