This thread is resolved. Here is a description of the problem and solution.
Problem:
The client wants to stop their subscription and has removed their website.
Solution:
If you're experiencing this issue and are considering a refund, we recommend you request it through the following link: Refund Request. Please note that you have up to 30 days after purchase to request a refund.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML Support Forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Last updated by 1 week, 6 days ago.
Assisted by: Lucas Vidal de Andrade.