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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client wants to stop their subscription and has removed their website.
Solution:
If you're experiencing this issue and are considering a refund, we recommend you request it through the following link: Refund Request. Please note that you have up to 30 days after purchase to request a refund.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Last updated by Lucas Vidal de Andrade 1 week, 6 days ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
March 26, 2026 at 7:20 pm #17930519

Chiel Kolkman

Stop subscription. website removed

March 27, 2026 at 9:31 am #17931301

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+02:00)

Hello there,

If you or someone else wants a refund you can request it via the link below:

https://wpml.org/purchase/refunds/

You have up to 30 days after purchase to do so 🙂 If you have other questions, let me know.