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[Closed] translateion failed

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Last updated by Nicolas V. 1 year, 11 months ago.

Author Posts
September 5, 2023 at 10:13 am #14342921

michaelB-236

I am trying to:
translate. see image

Skærmbillede 2023-09-05 kl. 12.00.48.png
September 5, 2023 at 12:07 pm #14343989

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hi,

Welcome to the WPML support forum. Thanks for contacting us.

We are currently handling a high amount of ticket and while waiting for one of my colleagues to help with this ticket, please allow me to walk you through some initial debugging steps. You shared your debug information in the public section of this forum. I deleted it, please follow the steps described on that page to properly share that information privately: https://wpml.org/faq/provide-debug-information-faster-support/

In short:
- Go to "WPML > Support > Debug Information" (link)
- Copy the Debug Information from there.
- Find the private field I activated and paste that information.

Also, I think that you're are using some professional services to translate your content. Did you set up the connection to the professional service correctly?
Please review this documentation while waiting for one of my colleague to assist you: https://wpml.org/documentation/translating-your-contents/professional-translation-via-wpml/how-to-use-translation-service/

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