User fields are not translated

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Supporter timezone: Asia/Karachi (GMT+05:00)

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Last updated by Waqas Bin Hasan 1 year, 2 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
January 25, 2025 at 9:37 am #16633300
tomF-5	Background of the issue: I am trying to display the user fields in their respective language when switching to a different language. I followed the WPML guide (activating user meta, translating via string author URL) and I am trying to translate only the user standard fields (name, description, bio), no custom fields. References: https://wpml.org/forums/topic/wp-user-fields-not-translated-in-frontend/ https://wpml.org/forums/topic/user-language-not-working-properly/ Link to a page where the issue can be seen: hidden link Symptoms: I expected to see user bio text in DE and FR in their respective languages. Instead, I got EN text in all languages, although the site admin language and WPML standard language is DE. I have created a local copy of the site, switched to the standard WP themes, and disabled other plugins; the problem persisted. Questions: Why are the user fields not displaying in the correct language? How can I ensure that user standard fields are translated correctly?
January 27, 2025 at 8:04 am #16636067
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. P.S.: If you don't see the section for providing access information, do not write in the message box or the information may appear as public. Regards.
January 27, 2025 at 12:06 pm #16637561
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the access, but unfortunately I'm seeing only a "404" number written on the page when I tried /login, /wp-admin and /wp-login.php (means no login screen). I also didn't see any server protection screen or popup. Please check on your side and let me know when WP Admin is accessible.
January 27, 2025 at 12:10 pm #16637566
tomF-5	I guess it timed out, can you try again? The first credentials (year...) are for the local app tunnel. The "Server protection" credentials are the WP-Admin credentials, there was not other place to put them.
January 27, 2025 at 1:19 pm #16637879
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates, I was able to login and observe the issue. Looks like the problem is coming from the Divi theme, because if I switch to 2021 theme (standard WordPress theme) then it works fine. I need some time to further investigate the issue with Divi theme. However, please note that I'll be off tomorrow for a local holiday and 'll be able to check back on Wednesday and 'll update you accordingly.
January 27, 2025 at 2:20 pm #16638332
tomF-5	Ok thank you - since I need to start the local app and the remote window, are you going to send me a message on Wednesday?
January 29, 2025 at 7:48 am #16644601
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. Yes please let me know when it is online and I'll check again, thanks.
January 29, 2025 at 8:25 am #16644816
tomF-5	Greetings, the site is up now, you can check. You should be able to login same way as Monday.
January 29, 2025 at 12:56 pm #16646594
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates but while trying to access I'm seeing 404 on main URL and at /login. Looks like the site is down again. Can you please keep this running or bring to a more stable online server? Because it may take some time to work and investigate the issue. I also work in a different time zone and due to current work load in the forums, I'm dealing with several other tickets and chats and I may need to check at different times than an exact time when the site is up at your local. Please let me know, thanks again.
February 5, 2025 at 4:50 am #16669007
tomF-5	Greetings, thanks and sorry for the late reply. I will try to get things more stable. Problem is that due to the size of the site normal import routines / server max. fail. But I´ll try again and let you know asap. Best regards, Tom
February 6, 2025 at 6:42 am #16673651
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Sure, please take your time and let me know when you're ready.

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