[Closed] WooCommerce Thank you page in wrong language

Hello There,
I hope you're doing well.

I understand the issue you're experiencing. Since you've shared the access information, I logged in and found that you've created a custom Thank You page to display the purchase summary. We are aware of an issue with custom Thank You pages that is similar to what you've reported. Please check this errata for more details: https://wpml.org/errata/elementor-pro-custom-thank-you-page-not-displaying-in-second-language-when-woocommerce-endpoint-is-translated/

Will you please try the workaround mentioned in the Errata and check if you're still having the issue?

If the issue persists, please grant full admin permissions to the access you've shared. Currently, certain features such as plugins and permalinks aren't accessible from your Dashboard. To properly investigate the issue, full permissions in the admin area are required.

Please let me know the update. I will be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit

Hello David,
Thank you for the update.

I have checked and adjusted all the settings related to the summary page in WooCommerce and Elementor, but the page is still being redirected to the default summary page. Could you please check and confirm that the Thank You or purchase summary page hasn't been configured in any other active plugin on your site? For example, plugins like CartFlows allow you to set a Thank You page within their plugin settings.

If you have configured the Thank You page in another plugin, it might be causing the redirect issue. Please let me know if this setting has been made in any other plugin so that I can take a closer look.

However, if the Thank You page is not configured in any other plugin besides WooCommerce and Elementor, we will need to check the site in a minimal environment. This involves deactivating the plugins and switching themes. May I have your permission to run these tests on the site you have shared? if so, please take a backup of the site and let me know.

I will perform the necessary tests and do my best to assist you in resolving the issue.

Best regards,
Prosenjit

Hi David,
I hope you're doing well.

If you can provide access to a staging environment, it will greatly help in debugging the issue. You can create a copy of your site using the All-in-One Migration package and deploy that copy to the staging site. Once the staging site is up and running, and I have access, I will check it in a minimal environment (by disabling plugins and switching themes) and do my best to resolve the issue.

Please feel free to check as I mentioned in my last response. If the issue persists, kindly share the access details. I have enabled the private box for you to share the access information securely. Looking forward to your response.

Best regards,
Prosenjit

Hello David,
I hope you're doing well.

Thank you for providing access to the staging site. Unfortunately, I am unable to log in. When I click on the link you shared, a blank page appears (hidden link), and there is no option to proceed. Additionally, I cannot access WP-admin manually.

Could you please check? If you need to share a new access detail, please ensure you add the details within the private box enabled for you.

Let me know the update. I'll be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit