Background of the issue:
I want to add a Site Language to my website velomobileworld.convident.dev using WPML. I aim to add English (default), German, French, Dutch, and Romanian as languages and set the flag format to SVG.
Symptoms:
When I click on the 'Add / Remove Languages' button, no languages appear in the list; instead, I only see a large white area. Also, when I change the default flag format from PNG to SVG and click Save, the change is not saved. An error message appears: 'Failed to save the new format.'
Questions:
Why are no languages appearing in the list when I try to add or remove languages?
Why does the error message 'Failed to save the new format' appear when I try to change the flag format to SVG?
Can you help me fixing this issues?
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your reply. Could you please grant me full administrative access to your Website? I cannot check the plugin dashboard using this login. I need to be able to deactivate plugins as mentioned earlier.
I have restored a backup to early this morning, before I shared the data with you.
We will restore the tables after the weekend, hoping that the problem will be solved then.
