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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an error stating 'your account has a debt' while trying to translate content using the pay as you go service, it might be due to an unpaid invoice.
Solution:
We recommend checking for any unpaid invoices associated with your account. You can find your unpaid invoice here: Unpaid Invoice Link. Once the invoice is settled, the error should no longer appear.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 7 months ago.

Assisted by: Mihai Apetrei.

Author Posts
August 24, 2024 at 1:50 pm #16100307

Nick

Background of the issue:
I am trying to translate content with pay as you go but encountered an issue.

Symptoms:
We get the error 'your account has a debt'.

Questions:
Why am I getting the error 'your account has a debt'?
How can I resolve the debt issue to continue translating content?

August 25, 2024 at 8:24 pm #16102081

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Can you please let me know the domain of the site you are referring to?

Thank you.

Mihai Apetrei

August 26, 2024 at 2:11 am #16102232

Nick

gradiscaportorosa.it

August 26, 2024 at 9:07 pm #16106803

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Thank you for the info.

It is true - there is an unpaid invoice and you can find it here:
hidden link

After it is paid, that notice should disappear.

I hope that you will find this information helpful.

Mihai