ATE: "Unable to retrieve job details." then doesn't load at CPT

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Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: ATE

This topic contains 8 replies, has 2 voices.

Last updated by Paola Mendiburu 2 days, 5 hours ago.

Assisted by: Paola Mendiburu.

Author	Posts
July 22, 2025 at 10:01 am #17258576
justinV-10	Background of the issue: I am trying to access the ATE in a post of CPT Customer/Client. I also attempted to clear an ACF field in the main language, but the previously translated content remains in the target languages. If I change the content, it is also correctly translated/changed in the target languages. Here is the link to the page where the issue can be seen: hidden link. Symptoms: ATE is throwing an error: "Unable to retrieve job details." The ACF field is empty in the main language but retains the old value in target languages. Questions: Why is the ATE unable to retrieve job details? Why does the ACF field retain old values in target languages despite being cleared in the main language?
July 23, 2025 at 9:40 am #17262980
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! This is Paola and I hope you are well! I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
July 23, 2025 at 10:49 am #17263397
justinV-10	Heyhey, I can't see the private box, please enable. Greetings
July 23, 2025 at 10:52 am #17263413
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Sorry for that. Please now you will able to find it.
July 23, 2025 at 11:33 am #17263619
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for providing the credentials. Regarding the ACF field, please check the following references: https://wpml.org/forums/topic/i-deleted-an-acf-group-but-am-still-the-fields-in-the-editor/ https://wpml.org/forums/topic/old-acf-fields-still-visible-in-wpml-translation-editor/ This issue has already been escalated to our developers. In the meantime, you will need to delete the field from the database as well to ensure it no longer appears in the Translation Editor.
July 23, 2025 at 11:38 am #17263624
justinV-10	Hey, my problem is not that the acf field itself is deleted, just the value from the field. I want to keep the field but for the specific post i emptied the field. The value still persists in secondary languages. Greetings
July 23, 2025 at 1:42 pm #17264161
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Ah, ok. I understand now that you deleted the ACF field. Sorry about that, and thank you for clarifying. I’m unable to access the field group. Maybe the issue is that the field doesn’t allow null values, because when I add something to the field, it opens the translation editor. Could you please check the field settings?
July 24, 2025 at 6:29 am #17265977
justinV-10	Hey, it's a WYSIWYG field, there is no option to not allow / allow NULL, here is the json of the field: { "key": "field_67a60024bd9a3", "label": "Benutzerdefinierter Inhalt", "name": "custom_content", "aria-label": "", "type": "wysiwyg", "instructions": "", "required": 0, "conditional_logic": 0, "wrapper": { "width": "", "class": "", "id": "" }, "default_value": "", "allow_in_bindings": 0, "tabs": "all", "toolbar": "full", "media_upload": 1, "delay": 0, "wpml_cf_preferences": 2 }, Maybe it's related to the ATE not working? It still doesn't load and throws "Unable to retrieve job details." But only on the client post type. Greetings
July 24, 2025 at 8:07 am #17266350
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! The issue only occurs when the field is empty. To investigate further, could you please grant me permission to install the Check Conflicts plugin? This will allow me to safely deactivate plugins for testing without affecting your live site. If no plugin conflict is found, I will escalate the issue to our second-tier support team for a deeper analysis.