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[Waiting for user feedback] Critical 404 Error on Dokan Vendor Dashboard with WPML Active

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This topic contains 7 replies, has 0 voices.

Last updated by Marcel 1 week, 4 days ago.

Assisted by: Marcel.

Author Posts
September 29, 2025 at 1:21 am #17439322

สุมาพร ศรีเมือง

Background of the issue:
I am trying to resolve a critical issue on my site hidden link where the Dokan vendor dashboard page at the URL /dashboard/products/ returns a 404 'Page Not Found' error when WPML Multilingual CMS is active. I have confirmed the conflict is with WPML, as the error disappears when the plugin is deactivated. I have flushed permalinks multiple times, confirmed Dokan's page settings are correct, and increased the WP_MEMORY_LIMIT to 128M as suggested, but the issue persists. We do not have a 'WPML Integration' module in our Dokan Pro version.

Symptoms:
404 'Page Not Found' error on Dokan vendor dashboard page when WPML is active.

Questions:
What are the next steps to make WPML and Dokan work together?
September 29, 2025 at 9:58 am #17440432

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

We do not have a 'WPML Integration' module in our Dokan Pro version.

The Dokan authors maintain compatibility through an extension, available here: https://wordpress.org/plugins/dokan-wpml/.

Could you please install it and check if it resolves the issue?

Best regards,
Marcel
October 2, 2025 at 9:52 am #17451490

สุมาพร ศรีเมือง

Hello Marcel,

Thank you for your suggestion.

I have installed and activated the "Dokan WPML" plugin from the link you provided (https://wordpress.org/plugins/dokan-wpml/).

After activating it, I also flushed the permalinks again by saving the settings in Settings > Permalinks.

Unfortunately, the problem is still not resolved. The vendor dashboard page at /dashboard/products/ continues to show a 404 error, exactly as before.

It seems the compatibility plugin did not fix the issue on my site. What should we try next?

Thank you.

404.jpg
October 2, 2025 at 10:02 am #17451517

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

I recommend you to teach out to the Dokan support. They developed the compatibility add-on for WPML and not we. However, please note that your error happens on a default language page outside of control of WPML.

Best Regards,
Marcel
October 2, 2025 at 11:49 am #17451886

สุมาพร ศรีเมือง

Hello Marcel,

I have an important update. I performed a final plugin conflict test.

I deactivated all plugins except for Dokan, Dokan Pro, WooCommerce, WPML Multilingual CMS, and the Dokan WPML compatibility plugin. The 404 error still happened.

Then, while keeping all of those active, I deactivated only the main WPML Multilingual CMS plugin. The 404 error was resolved immediately.

This confirms 100% that the conflict is with your core WPML Multilingual CMS plugin itself, even when the official Dokan WPML extension is active.

Please advise. This is a critical issue for our site.

wpml cms.jpg
Plugin WPML CMS.jpg
October 2, 2025 at 12:10 pm #17451979

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi [Name],

Thank you for the details. Unfortunately, if the issue is caused by an incompatibility, we can’t resolve it within our codebase. The correct way to ensure compatibility is through the Dokan Add-On itself.

If you’re able to reproduce the issue from scratch on hidden link">this isolated Sandbox by installing Dokan and triggering the problem, I can forward it to our compatibility team. From there, we can reach out to the Dokan developers and request that they implement a fix or help them providing a workaround. Please note, however, that we’re unable to address this directly in our code.

Best regards,
Marcel
October 3, 2025 at 6:30 am #17453433

สุมาพร ศรีเมือง

Hello Marcel,

Thank you for the explanation and the offer to test this in a sandbox.

As you recommended, we have also opened a support ticket directly with the Dokan team, since they are the authors of the compatibility add-on.

We will wait for their initial response first. If they are unable to help, we will then proceed with the sandbox test as you suggested.

Thank you for your assistance.
October 3, 2025 at 10:36 am #17454114

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

You're very welcome! This works fine for us. If they're unable to assist, we're happy to explore a workaround on our end.

However, for a long-term solution, their collaboration is really important — especially to ensure that any workaround we implement isn’t overwritten by a future plugin update. Their support would go a long way in helping us establish something more sustainable.

Wishing you a great weekend!

Best regards,
Marcel