[Resolved] DeepL Automatic engine is not appearing in the list
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to see DeepL as an option in the list of available translation engines for translating their website into French, despite it appearing in a staging copy. Solution: We requested temporary access to the client's site to investigate the issue. After reviewing the settings and configurations, the issue was resolved during a live chat session. If you're experiencing a similar issue where DeepL or another translation engine is not appearing, we recommend checking your translation management settings and ensuring that all plugins are up to date. If the problem persists, please consider opening a new support ticket.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket at WPML support forum.
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Background of the issue:
I am trying to use DeepL to perform a full translation of the website in French. Unfortunately, DeepL is not in the list of available translation engines. The issue can be seen at: hidden link
Symptoms:
DeepL Automatic engine is not appearing in the list of translation options. I only get 2 options: Google Translator and WPML AI Translator.
Questions:
Why is DeepL not appearing in the list of translation engines?
How can I enable DeepL as an automatic translator engine?
I would like to kindly request temporary access (wp-admin and FTP) to your site in order to thoroughly examine the issue. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me.
Our Debugging Procedures
I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site.
- Prior to granting us access, please ensure that the site files and database are backed up.
If you do not see the wp-admin/FTP fields, please refrain from posting your website details as they will be made public. Kindly request me to enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link
Thank you for the confirmation. I hope that you can find a resolution.
I can add that I made a staging copy of the same site and I had the DeepL option there.
