i can't translate WPforms, my WPforms is not showing in the translation managment

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to find WPforms in the WPML translation management to translate them.
Solution:
1. Ensure to back up your site for safety.
2. Navigate to WPML >> Support >> Troubleshooting page and perform the following actions:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Assign translation status to duplicated content
- Fix post type assignment for translations
- Set language information
3. If the problem persists, open the default language form in Edit mode and press the Save button.
4. Clear all types of site/server/CDN cache.
If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 4 replies, has 0 voices.

Last updated by magedR 3 days, 13 hours ago.

Assisted by: Noman.

Author	Posts
June 13, 2025 at 9:10 pm #17134723
magedR	Background of the issue: I am trying to translate my WPforms using WPML, but I couldn't find them in the translation management. The issue can be seen on this page: hidden link Symptoms: My WPforms are not showing in the translation management, and I can't translate them. Questions: Why are my WPforms not appearing in the translation management? How can I translate my WPforms using WPML?
June 15, 2025 at 12:03 pm #17136312
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. Could you please try to follow the below steps and see if this resolves the issue: 1. Take a backup of your site first for safety reasons. 2. Please go to WPML >> Support >> Troubleshooting page and press the below buttons: - Clear the cache in WPML - Remove ghost entries from the translation tables - Assign translation status to duplicated content - Fix post type assignment for translations - Set language information and see if this resolves the issue. 3. If the issue persists, please open the default language form in Edit mode and press the Save button. 4. Clear all sorts of site/server/CDN cache and see if this resolves the issue. Kindly let me know the results, Thank you
June 19, 2025 at 10:18 am #17149936
magedR	I followed the previous steps, unfortunately it didn't work
June 19, 2025 at 2:34 pm #17151249
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for trying the above steps. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. Thank you
June 22, 2025 at 10:49 am #17156788
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Sorry for the delay, I was off during the weekend (Friday-Saturday) and thanks for providing the login details. I opened each form in Edit mode and just pressed the Save button and now they are visible on WPML >> Translation Management page as you can see in the attached screenshot. Could you please check and confirm? Thank you for your cooperation
June 22, 2025 at 7:47 pm #17157730
magedR	thank you very much the problem solved