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This topic contains 8 replies, has 0 voices.

Last updated by Kor 5 days, 17 hours ago.

Assisted by: Kor.

Author Posts
August 19, 2025 at 2:21 am #17329593

stephenB-37

Background of the issue:
I am trying to translate the site at hidden link using WPML.

Symptoms:
Images are being removed, the style is being thrown off, and several ACF Fields do not appear at all on the translated site.

Questions:
The staging site in this ticket is self explanatory.

August 19, 2025 at 8:13 am #17330134

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. I can see the issue here hidden link . I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

August 23, 2025 at 4:03 pm #17342095

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've checked your ACF settings and it looks like you've not enabled the "Translation Options" for your ACF fields here hidden link , as shown in the attached screenshot. Please refer to the instructions here https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/

Screenshot_42.png
August 28, 2025 at 1:51 pm #17355571

stephenB-37

For this sites, they generated the acf fields to php so they are not in the interface, what are my options.

August 28, 2025 at 2:51 pm #17355721

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. You can refer to this section of the documentation https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/setting-the-translation-preferences-for-acf-fields-created-using-php-code/

August 30, 2025 at 4:55 am #17359007

stephenB-37

While I believe that made a small difference, still missing a bunch, I am thinking some are in repeaters, big question is when it isn't translated why be missing instead of english staying in section rather than nothing being there, An example if you to any 'attorney page' credentials is just missing. Here are urls
hidden link
and translated page.
hidden link
the credentials have a wysiwig editor inside of a repeater, if it doesn't translate, how can i keep and display untranslated piece instead of killing the element.

September 1, 2025 at 6:29 am #17361241

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Are the sidebar sections here generated using ACF PHP or the field group listed here? hidden link . If it's PHP, please share the location of the code and I will check it for you.

September 3, 2025 at 2:10 am #17367890

stephenB-37

Located in child theme directory includes/acf.php
Thanks for your help, sidebars and custom widgets by creator are not truly dynamic I don't believe,
Creator made php from acf, so interface is not definition but file is.

September 3, 2025 at 8:22 am #17368658

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response. I’ve taken a look, and the PHP section related to ACF is quite complex to troubleshoot. Unfortunately, custom coding support falls outside the scope of what we’re able to offer.

Since the issue only affects repeater fields, I recommend using the suggested method outlined here: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/#using-same-fields-across-languages