[Resolved] Language shift

Hello,

I do currently not see any issue with visiting the Danish Shop page and then switching the language to Spanish:

hidden link

Also, the menu entry works as expected.

Could you please clarify if the issue persists and if so, how can we see it?

Best regards
Andreas

Hi,

Thank you for contacting WPML Support. I tried to follow the below steps:

1. Visited your site homepage: hidden link
2. Switched to Spanish language using WPML language switcher: hidden link
3. Clicked on the “Tienda” menu item and it opened correctly: hidden link

Could you please try clearing your browser cache or testing in another browser to see if that helps?

If the issue still persists, please record a short video using Loom (hidden link) or any similar tool showing the steps you follow, so we can try to replicate the issue from our side.

Thank you

Thank you for the update.

You can upload the video to Loom (hidden link) or any file-sharing service like Google Drive, Dropbox, or WeTransfer, and share the link here.

Let me know once done, and I’ll check it further.

Thank you for your cooperation

Thanks for sharing the video, now I can see that the Spanish language shop button link points to the default language shop page. Could you please follow the below steps and see if this resolves the issue:

1. Take a backup of your site first for safety reasons.
2. Go to the WPML >> Settings page and press the “Scan now and adjust links” button(Screenshot attached).
3. Re-save the Permalinks from the Settings >> Permalinks page by pressing the “Save Changes” button.
4. Clear all sorts of site/server/CDN cache and see if this resolves the issue.

Here is a doc for more details: https://wpml.org/faq/how-to-translate-links/

Please let me know the results,
Thank you

Thanks for trying the above steps. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

I followed the below steps:

1. Opened the default language home page in Edit mode.
2. Click on the secondary language icon to open up the secondary language home page in Advanced Translation Editor.
3. Searched for the “http” in the search input box.
4. Added the button URL translation as you can see in the attached screenshot.

And now it shows the correct translation. Here is a doc for more details:
https://wpml.org/faq/how-to-translate-links/

Could you please check and confirm?

Thank you