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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to complete the translation of an Avada contact form and have noticed that the page layout is disrupted on the translated page, making it look different from the original.
Solution:
We translated the "Contact Us – PTB" template for you. Please check if the French contact page now appears correctly. If the layout issue persists or the solution provided here becomes outdated, or if it does not apply to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If further assistance is needed, please contact us through our support forum at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Last updated by alainP-12 9 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author Posts
March 4, 2025 at 12:20 pm #16773658

alainP-12

Background of the issue:
I am trying to complete the translation of an Avada contact form. I have Avada 7.11.14 and WPML 3.3.1. The issue can be seen here: hidden link. I expected it to look the same as this page: hidden link.

Symptoms:
The page layout is screwed up, resulting in a crappy layout on the translated page: hidden link.

Questions:
Why is the layout different on the translated page?
How can I fix the layout issue on the translated page?

March 5, 2025 at 7:36 am #16776768

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

March 5, 2025 at 5:12 pm #16780064

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I translated the "Contact Us – PTB" template. Please check if the French contact page works correctly. (hidden link)

Best regards,
Osama

March 7, 2025 at 11:51 am #16788137

alainP-12

Thanks !