Skip to content Skip to sidebar

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translating their website using WPML. Specifically, some English text remains on the Polish translated homepage, and the 'more info' button of the Divi Events Calendar is not translated on the Polish homepage, although it is translated on the Polish agenda page.
Solution:
1. Ensure that all WPML plugins are updated to the latest versions by navigating to Plugins > Add New > Commercial and clicking 'Check for updates'.
2. Create a backup of the website before making any changes.
3. Go to the Dutch homepage, make a minor edit (e.g., add 'TEST' to the page title), save the changes, and then click to re-translate. Ensure that the Dutch shows in the Advanced Translation Editor (ATE) and that it is translated.
4. After these steps, the support team performed some troubleshooting cleanup steps and retranslated the page, which resolved the issue.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 8 replies, has 0 voices.

Last updated by Dražen 3 days, 2 hours ago.

Assisted by: Dražen.

Author Posts
September 29, 2025 at 9:38 am

milcoP

Background of the issue:
I am trying to translate my website, hidden link, using WPML. I have encountered issues with the Polish translation on my homepage.

Symptoms:
There is still some English text on my Polish translated homepage. Additionally, the 'more info' button of the Divi Events Calendar is not translated on the Polish homepage, but it is translated on the Polish agenda page.

Questions:
Why is there still English text on my Polish translated homepage?
Why is the 'more info' button not translated on the Polish homepage but is translated on the Polish agenda page?

September 29, 2025 at 9:57 am #17440428

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

this is the ticket, let's continue here.

Once staging site is ready, please share it in next private reply fields.

Regards,
Drazen

September 29, 2025 at 10:45 am #17440548

milcoP

i just send you the credentials for the staging site

September 29, 2025 at 11:03 am #17440677

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

For the text section seems to work fine after re-translation.

Please try next on production site:

- Please make sure to create a backup, before doing any actions, just in case.

- Go to Plugins > Add New > Commercial > Click “Check for updates” and update WPML plugins to latest versions.

Please make sure to create a backup, before doing any actions, just in case.

- Go to your Dutch homepage, make small edit, for example add TEST to page title and save.
- Click to re-translate, make sure dutch shows in ATE and it is translated.

Let me know how it goes.

Regards,
Drazen

September 29, 2025 at 12:20 pm #17440874

milcoP

It is still not working properly.

I did all the steps above.

September 29, 2025 at 12:32 pm #17440982

milcoP

and yes, i also see it is working properly on the staging site...which makes it really weird

September 29, 2025 at 1:04 pm #17441047

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back.

Can you please check now? I have done some troubleshooting cleanup steps and retranslated the page, seems it is fine now.

hidden link

Regards,
Drazen

September 29, 2025 at 1:13 pm #17441068
milcoP

YES, perfect. Thank you

brings be to the other problem.
The buttons were in english 'more info' but they are in dutch now; 'meer info'.

But they supposed to be polish.
see for example:
hidden link

what can i do about that?

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-buttons-are-not-translated-correclty/

September 29, 2025 at 1:20 pm #17441136

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Great to hear that it's resolved now.

As for button, let's continue in new ticket as we tend to keep 1 issue per ticket to keep things clear.

- https://wpml.org/forums/topic/split-buttons-are-not-translated-correclty/

I will update you there and will be closing current tickets.

Regards,
Drazen