This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to update translations on your site using WPML, but the changes are not reflecting even after making changes in string translations. Solution: We recommend you follow these steps: 1. Navigate to
wp-content/languages/wpml
2. Delete the following language files:
blocksy-de_DE.l10n
blocksy-de_DE
blocksy-en_US.l10n
blocksy-en_US
blocksy-pl_PL.l10n
blocksy-pl_PL
3. After deleting these files, try updating the translations in the string translation section again.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Thanks for contacting us. I've checked your Website here in English hidden link and I can see some translation issues.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your reply. I've translated your menu ID here using String Translation hidden link and it works now. Could you check? I've shared a screenshot on how to identify the menu ID.
Thanks for your reply. I've corrected the navigation menu for you by translating the menu ID. Where can we see this "Delivery Time: 1-2 Business days"? Where should it display?
Thanks for your reply. I cannot translate it no matter what I tried.
I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
04.07.2025 I first time meet that problem , that time I open first ticket via WPML, was solved by Shekhar Bhandari . Can you speak with your college, what he done? I think it can be solution.
Thanks for your reply. I don't have the ticket reference. But anyway, I will escalate this to our 2nd Tier Support for further assistance. Can I have your permission to create a duplicator package so that I can include this in the report?
before we go that way, please check feedback from Shekhar Bhandari, as he also have problem with that issue, he make manual something I believe, and same reason I think now we can update it. Is possible?
Thanks for your reply. My colleague Shekhar will be on leave tomorrow until August 2nd. So, it's best that I escalate this to our 2nd Tier Support to check why this is happening to your Website. May I proceed, or do you wish to wait?
I've tested it here hidden link and it works fine. So, there must be some misconfiguration on your end that needs to be fixed permanently. If not, you'll face this issue every time you try to translate a string.
Thanks for your reply. I found a solution. There is a conflict with the language files. Could you please back up and provide FTP access to your server? I will remove the corrupted translation file. Once we do that, translating using String translation will work without issues.
