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[Escalated to 2nd Tier] Translated text is not shown

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Supporter timezone: Africa/Cairo (GMT+02:00)

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Last updated by Osama Mersal 1 hour, 12 minutes ago.

Assisted by: Osama Mersal.

Author Posts
December 17, 2024 at 12:42 pm

nickP-2

Background of the issue:
I am trying to translate text from Gravity forms, but it is still showing in the original language. The issue can be seen on this page: hidden link

Symptoms:
The translated text is not shown; instead, the original text is displayed.

Questions:
Why is the translated text not appearing?
How can I ensure the translated text is displayed correctly?
December 17, 2024 at 2:41 pm
December 18, 2024 at 1:45 pm #16526237

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please log in to this hidden link">sandbox site and import your form. After that, please translate it to replicate the issue.

If the issue is replicable, please let me know how to reproduce it to consult our compatibility team.

Best regards,
Osama
December 19, 2024 at 7:16 am #16528505

nickP-2

Hi,

I imported the form and translated the text in second page

1. Καρέκλες => 1. Chairs

The text is not shown translated.

hidden link

2.png
1.jpg
December 19, 2024 at 11:59 am #16529928

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for replicating the issue. I'll consult our compatibility team and update you when I get their reply.

Best regards,
Osama
December 23, 2024 at 8:24 am #16539468

nickP-2

Hi,

What is the status with this please?
December 23, 2024 at 8:50 am #16539512

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

The ticket is escalated to our compatibility team queue. I'll update you as soon as I get their reply.

Please note that it might take some time due to a higher workload and holidays.

Thanks for your patience

Best regards,
Osama