translating media

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 0 voices.

Last updated by Kor 3 weeks ago.

Assisted by: Kor.

Author	Posts
March 12, 2025 at 12:48 am #16804706
ziga pipan	Background of the issue: I have this image set on a few category pages, hidden link for example here SI (original) hidden link ES hidden link Instead of changing these image multiple times in elementor theme builder, I used media translation to change it. hidden link But why is ES version of the website still showing SI image? Symptoms: The ES version of the website is still showing the SI image despite using media translation. Questions: Why is the ES version of the website still showing the SI image?
March 13, 2025 at 1:42 am #16809599
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. There might be some cache going on here, and could you please clear your Website cache and also Elementor cache in tools? Furthermore, please backup your Website and update all WPML plugins to the latest version in WP > Plugins > Add New > Commercial Tab > Click Check for Updates
March 13, 2025 at 10:59 am #16811366
ziga pipan	I always clear caches before contacting you, it does not wotk, not even in icognito. I updated all wpml plugins, no luck there also. SI hidden link hidden link ES hidden link hidden link Also, why do I always need to upload an image from my computer and can't use the one in WordPress library? hidden link
March 13, 2025 at 11:03 am #16811401
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
March 13, 2025 at 11:05 am #16811403
ziga pipan	sure, thank you can you please enable private area
March 13, 2025 at 2:12 pm #16812330
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've already enabled private reply option for you.
March 13, 2025 at 3:54 pm #16812802
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see the issue now. Looks like that image cannot be translated using the media translation. Anyway, I've inserted some custom XML configuration below here hidden link <wpml-config> <elementor-widgets> <widget name="image"> <fields> <field>image>url</field> </fields> </widget> </elementor-widgets> </wpml-config> And you should be able to translate the image using the WPML Classic Editor. Here is the template you can translate the image hidden link
March 13, 2025 at 4:19 pm #16812901
ziga pipan	Why could it not be translated with media? what is the media point of the plugin if not that? am I missing something. I always knew I can just change it manually, but that's not what I want. I have this image on 10 different pages and templates, that's why I wanted to just use wpml media translate.
March 14, 2025 at 8:13 am #16814952
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Let me recheck this and I will come back to you as quickly as possible.
March 17, 2025 at 3:35 am #16822831
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I'll need to test it locally to see what's going on. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
March 17, 2025 at 10:31 am #16823873
ziga pipan	thank you, but don't bother, I will just change it manually. seems less work than all of this.
March 17, 2025 at 10:33 am #16823880
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Alright then, if you need anything further, feel free to open a new ticket/chat.

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