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This thread is resolved. Here is a description of the problem and solution.

Problem:
You made translations for the home page to French on your site, but after refreshing, the translations disappeared.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Make a small modification to the original page.
2. Save the changes.
3. Open the WPML Translation Editor.
4. Complete the translation.

If this solution does not apply because it's outdated or not relevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 6 replies, has 0 voices.

Last updated by Andrey 2 weeks, 2 days ago.

Assisted by: Andrey.

Author Posts
May 15, 2025 at 12:38 pm #17036917

sidriD

Background of the issue:
I made some translations for the home page to French language on my site hidden link and saved them.

Symptoms:
After a refresh, the translation is gone.

Questions:
Why are my translations disappearing after saving?
How can I ensure my translations are saved correctly?

May 15, 2025 at 2:27 pm #17037437

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please try the following steps?

1. Make a small modification to the original page.
2. Save the changes.
3. Open the WPML Translation Editor.
4. Complete the translation.

Let me know how it goes.

May 15, 2025 at 2:30 pm #17037448

sidriD

i followed the steps. no changes.

May 15, 2025 at 2:34 pm #17037478

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

May 15, 2025 at 8:34 pm #17038757

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I appreciate your patience.

It looks good now; your homepage has been translated into French.

I have completed the following steps:

1. Made a slight change to the title, updated the page, reverted the changes, and updated it again. This process helps to trigger any changes in the original page that need to be included in the translation.

2. Accessed the WPML translation editor, translated the page into French, and completed the translation.

3. The French translation shows as completed, and the French homepage is now visible on the frontend.

Additionally, I have added an extra 2000 credits to your site.

Hotel-Ca-Alvise-Hotel-Ca-Alvise.png
May 16, 2025 at 9:32 am #17040643

sidriD

Dear Andrey
thank you for your reply.

now it works good. Please you said you added 2000 credit? i cannot see it
check the attachment
thank you and best regards
Sidri

Schermata del 2025-05-16 11-31-46.png
May 16, 2025 at 12:41 pm #17041746

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Hello Sidri,

Thank you for your feedback.

I have checked and it is there. I have attached the screenshot for your review.

Your screenshot probably says that those credits are not enough to translate the content of the particular page.

Translation-Management-‹-Hotel-Ca-Alvise-—-WordPress.png