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Supporter timezone: America/New_York (GMT-05:00)
Tagged: Exception
This topic contains 0 replies, has 0 voices.
Last updated by tarasL 12 hours, 37 minutes ago.
Assisted by: Lauren.
Author | Posts |
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January 30, 2025 at 7:01 pm #16653253 | |
tarasL |
Background of the issue: Other Ukrainian tags (e.g., “Меланія Трамп”) for the search term “Трамп” are found in the same interface without problems. 🔹 What We Suspect: Symptoms: Questions: |
February 1, 2025 at 12:10 am #16657529 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
I'm not longer able to access the test site that you had sent me credentials for. I have marked the next reply as private so that you can send me login credentials where I can continue troubleshooting. Please use the private fields to share the informatin securely. Thanks! |
February 3, 2025 at 7:38 pm #16664270 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
This link returns a 404 Not Found. I have attached a screenshot. Please send me the link so I can access the site. THanks! |
February 3, 2025 at 8:32 pm #16664422 | |
tarasL |
Please open a private message. I'll give you a username and password |
February 4, 2025 at 4:52 pm #16667963 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
I have removed the screenshot and set the next reply as private so you can use the private fields to securely send credentials. Thanks! |
February 4, 2025 at 10:27 pm #16668653 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
When I try these credentials, I get the message "ERROR: User can't find.". Please update the previous reply with working credentials and I'll log in and further troubleshoot. THanks! |
February 5, 2025 at 6:56 am #16669079 | |
tarasL |
I apologize. It's probably a database migration glitch. I recreated the user. Everything works now. |
February 7, 2025 at 7:29 am #16678065 | |
tarasL |
Did it work? |
February 7, 2025 at 10:24 pm #16681375 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
Yes, these credentials worked. Please let me know if it is okay for me to install the Adminer plugin. I'd like to look into the database and see if I can find anything missing from the taxonomy terms or anything different from the term that is now showing in the classic editor. |
February 7, 2025 at 10:27 pm #16681377 | |
tarasL |
of course |
February 9, 2025 at 11:20 am #16683795 | |
tarasL |
I'd like to ask you to expedite this matter. |
February 10, 2025 at 9:37 pm #16689600 | |
Lauren Supporter
Languages: English (English ) Timezone: America/New_York (GMT-05:00) |
I found that if you change the term so that it is different than the original taxonomy, then it will show up. FOr example, Меланія Трамп shows up in the Tags becuase there is a difference in languages (original is Мелания Трамп). Дональд Трамп is the same in both languages, so it seems this is causing it to not appear in the secondary language. I confirmed this by changing the term (added a number to it, then I removed after testing). When I add the number 1 to the taxonomy translation, it appears in the tag box. However, I was not able to reproduce this on a test install. You can see here that on my test site, I have the same taxonomy "WPML Test" in both languages and it appears in the tag box on both languages. Feel free to login to the test site using this link: hidden link I am going to send instructions in a next reply to get a copy of your site so that we can test further without interruption to your live site. In the meantime, please try changing the tag translation slightly so that it is not identical to the original term. This is intended to be a final solution, just something to use in the meantime until we can figure out a more permanent solution. |
February 10, 2025 at 9:42 pm #16689608 | |
tarasL |
Thank you. That's an interesting observation. I'll be able to test it in a few hours. Changing the tag is not a good option as there are so many tags. I'll test with other words and will post |