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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 3 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 1 year, 4 months ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
April 11, 2024 at 1:51 am #15506730

summerw

I am trying to: I have translated all the menu labels in string translation, and run the WP Menus Sync to get other languages menu.

Link to a page where the issue can be seen:

I expected to see: the right translation

Instead, I got: wrong translation, all other languages are going to be replaced by Chinese with a wrong url.

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April 11, 2024 at 4:33 pm #15510505

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Thank you for sharing the details. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:

hidden link

April 23, 2024 at 2:38 am #15553359

summerw

Is it okay to provide the code and the database package?

If you can, I'll give it to you via Google Cloud Drive.

April 23, 2024 at 12:19 pm #15555843

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

You can share a Duplicator package with us. It's a free plugin that makes it easier for us to have access to a copy of your website. Here's an explanation on how to do that:
https://wpml.org/faq/provide-supporters-copy-site/

You can then share the G Drive link with us 🙂

The topic ‘[Closed] WP Menus Sync Wrong Result’ is closed to new replies.