WPML cannot connect to the host

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the WPML plugin cannot connect to the host after updating, and the website address appears different than expected.
Solution:
1. We suggest that the issue might be a false positive due to server caching. The notification may be removed automatically when the cache clears.
2. To verify if it's a false positive:
- Navigate to Plugins > Add new > Commercial.
- Click the "check for updates" button.
- If the page refreshes and WPML still shows as registered, then it's confirmed to be a false positive.
If this solution doesn't seem relevant to your issue, please open a new support ticket with us.

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Tagged: Exception

This topic contains 4 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 3 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 21, 2023 at 1:24 am #14881339
ming-genL	When updating the website plug-in, WPML cannot connect to the host. The following message is displayed: WPML plugin cannot connect to wpml.org
November 21, 2023 at 1:27 am #14881401
ming-genL	My website address should be hidden link, why does it look different here? hidden link
November 21, 2023 at 7:19 am #14882203
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. There's a big chance that what you are seeing is a false-positive that remained in the server caching and the notification will be removed automatically when the cache will automatically clear on its own. To check if that's a false positive, go to Plugins > Add new > Commercial > click the "check for updates" button and if the page refreshes and WPML is still showing as registered, then yes, that is just a false positive. Please let me know how that goes. Kind regards, Mihai Apetrei
November 21, 2023 at 8:50 am #14883473
ming-genL	Is this normal?
November 22, 2023 at 11:19 pm #14902853
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there and welcome back. Yes, if that's what you see after you click "check for updates", then yes, WPML is still registered and you are seeing the difference between the latest versions available and the current versions that are installed on the site.