wpml shows theme builder template that not exists anymore

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client had updated the footer address details in the Divi theme builder, but the old address text remained visible on the translation pages. Additionally, the 'View original version' link led to a non-existent page.
Solution:
We recommend checking the following URLs to delete the old templates:

Please note that the solution provided might be outdated or not applicable to your case. If after trying the suggested steps the issue persists, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If you need further assistance, please contact us in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 6 months ago.

Assisted by: Osama Mersal.

Author	Posts
April 20, 2024 at 3:21 pm #15546224
hansW-15	I've created a footer in the Divi theme builder and had to change address details. Now the footer with the old address text stays visible in the translations page. When I click "View original version", the page does not exists of course. hidden link is the web page
April 21, 2024 at 12:42 pm #15547293
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please check the following URL and make sure that all of your footer templates are translated. (yourdomain/wp-admin/edit.php?post_type=et_footer_layout) Best regards, Osama
April 21, 2024 at 1:14 pm #15547350
hansW-15	Thank you Osama, that worked! Now I see in the translation manager als header templated i mad befor, but are no longer there as you can see in the attachment. How do I delete those?
April 21, 2024 at 1:16 pm #15547365
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please check the following URLs to delete the old templates. Footer: yourdomain/wp-admin/edit.php?post_type=et_footer_layout Header: yourdomain/wp-admin/edit.php?post_type=et_header_layout Body: yourdomain/wp-admin/edit.php?post_type=et_body_layout Best regards, Osama
April 21, 2024 at 1:22 pm #15547368
hansW-15	Thank you for your quick and useful help