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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with the Advanced Translation Editor and Credit wizard not functioning on your site,
Solution:
We recommend disabling and then re-enabling the Advanced Translation Editor at WPML > Settings > Translation Editor. This should resolve the issue.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 5 replies, has 0 voices.

Last updated by Andreas W. 1 week, 2 days ago.

Assisted by: Andreas W..

Author Posts
January 15, 2025 at 1:47 pm #16597339

arthurS-16

Background of the issue:
I am trying to set up automatic translation on my site hidden link using WPML.

Symptoms:
The Advanced Translation Editor and Credit wizard do not work.

Questions:
I want it to work 😛

January 15, 2025 at 6:11 pm #16598811

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Could you please explain in more detail what it is that is not working for you or provide a short video?

Also, please verify if WPML is registered properly at WPML > Support > Installer Support by clicking "Check now".

Further, please send me a screenshot from WPML > Support > ATE Error Log.

IMPORTANT:
It seems that the minimum requirements are not met on the server:
https://wpml.org/en/home/minimum-requirements/

Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128M.

Your current values ​​are:

PHP Memory Limit 256M

WP Memory Limit 40M

You need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.

Add this code to the wp-config.php file to increase WordPress memory:

define ('WP_MEMORY_LIMIT', '256M');

Add this just before this comment:

// That's all, stop editing! Happy blogging.

The current values ​​can be viewed under WPML > Support > WordPress.

These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.

Best regards
Andreas

January 16, 2025 at 9:19 am #16600587

arthurS-16

Upped the memory limit.. no difference.. I tried to upload a screen recording of what goes wrong.. but apparently that didn't work

hidden link

January 16, 2025 at 12:23 pm #16601902

arthurS-16

Site ID 35623036-3265-5536-b538-666532303634

January 16, 2025 at 7:08 pm #16603638

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I can not find any information on our system regarding your site URL or the mentioned ID.

Please verify if WPML is registered properly at WPML > Support > Installer Support by clicking "Check now".

Send me a screenshot of the results, please.

January 17, 2025 at 1:15 pm #16606247

arthurS-16

I tried reconnecting the whole thing.. that doesn't resolve it either

I did download the plugin from another WPML account.. because I didn't have the login details from this client yet.. does that make a difference?

Screenshot 2025-01-17 at 14.10.04.png
Screenshot 2025-01-17 at 14.12.02.png
January 17, 2025 at 4:12 pm #16607423

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

No, it does not make a difference.

I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.

The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up the site and database before granting us access.

If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.

January 17, 2025 at 7:56 pm #16608145

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The Advanced Translation Editor needed to be disabled and enabled again at WPML > Settings > Translation Editor.

It should work now.