[Closed] Automatic translation mapping lagueges

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

Please check what translation engine are you using and if your default language is on the supported list:

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Let us know.

Regards,
Drazen

Thanks for your reply.

May I know what's your default language and which "Translation Engine" are you using? If you're using WPML AI, you can only translate it from English to German, Spanish, French, Portuguese, and Italian as explained here https://wpml.org/announcements/2024/08/introducing-wpml-ai-superior-translation-engine-for-wordpress/

Thanks for your reply.

As mentioned earlier, WPML AI only supports translations from English to Italian and not from Italian to English.

Since Microsoft Engine is not working, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.