This thread is resolved. Here is a description of the problem and solution.
Problem:
The client noticed that after one translation, their credit balance showed only 2,900 credits left, despite having initially purchased 90,000 credits.
Solution:
We recommend checking the detailed usage of your credits to understand the discrepancy. Here’s how you can do this:
1. Navigate to WPML → Translation Management and select the Automatic Translation tab.
2. Click on Payment & Settings and expand the setting for Automatic Translation Usage Reports.
3. Choose a specific month and generate a report.
4. Download and review the report to see the URLs of translated pages and the credits used.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
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This topic contains 3 replies, has 2 voices.
Last updated by 1 year, 1 month ago.
Assisted by: Andrey.
