Hi WPML,
I had a case running on #17728039, but it is now closed.
I needed to make a backup and give Noman a login to our website, and i want to proceed with that.
In addition to the original ticket, i have turned off the 5 different WPML plugins.
When they are enabled, they are giving the site +1 second in respons time, which is way to much to be acceptable im afraid.
1. To take a closer look at the Usage of credits issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.
2. Regarding the +1 second performance impact when WPML plugins are enabled, this is a separate issue. As per our support policy, we handle one issue per ticket, so please open a new ticket for the performance investigation and we’ll be happy to assist with that specifically.
Since your purchase was made just 10 days ago and WPML offers a 30-day refund policy, would you be open to giving us one chance to help set things up properly on your site?
If you’d still prefer the refund, you can request it here: https://wpml.org/purchase/refunds/ and our accounts team will process it as per our policy.
Thank you for your patience, and I wish you the best with your project
