delete my account

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Tagged: Account Issues

This topic contains 4 replies, has 0 voices.

Last updated by Mercedes Barreda 2 days, 12 hours ago.

Assisted by: Mercedes Barreda.

Author	Posts
January 14, 2026 at 2:09 pm #17729689
Isabella Hämmerle	I need to delete my account (isabella.haemmerle@edlab.at).
January 15, 2026 at 2:57 pm #17734380
Mercedes Barreda Supporter Languages: English (English ) Spanish (Español )	Hello Isabella, Mercedes here from the Admin team. I understand you want to update the account lenaR-3, which is currently registered with the email address lena.robinson@impacthub.net, with hallo@edlab.at Since these 2 addresses have a different domain name and also this ticket was created by a user with a different domain, we will need to validate this request as legit first. Do you have the payment receipt of the purchase made by the main user lenaR-3? Thanks!
January 20, 2026 at 12:02 pm #17746066
Isabella Hämmerle	Hello! Yes, exactly. To clarify - we have too may accounts, so I would like to delete mine (Isabella Hämmerle) and change lena to hallo@edlab.at (because that is the genereal administration e-mail from our company). I can log into lenas account (she left the company) and I have all the passwords etc. I just cannot change the e-mail from the account because the hallo@edlab account already exists. do you know what I mean? We just want to change it so in the future we have one central admin e-mail that hast access to everything (the license, the pay as you go feature etc...) you can see screenshots in the attachment. Thank you so much! Kind Regards, Isabella
January 22, 2026 at 6:22 pm #17755117
Mercedes Barreda Supporter Languages: English (English ) Spanish (Español )	Hello Isabella, I am sorry for the delay. I will let you know when we have deleted the account and the email address is ready to be used. Best regards,
January 30, 2026 at 8:10 pm #17779375
Mercedes Barreda Supporter Languages: English (English ) Spanish (Español )	Hello Isabella, We are sorry for the delay. To let you know we have deleted the account registered with the email address hallo@edlab.at and you can now suse it to update the main account. Best regards