Problem: Die zugewiesenen Credits für die automatische Übersetzung werden auf der Webseite nicht angezeigt. Solution: Wir haben die Credits auf dem Staging hinzugefügt. Sollte das Problem erneut auftreten, bitten wir Sie, uns zu informieren. Es ist wichtig, dass die minimalen Serveranforderungen erfüllt sind. Überprüfen Sie die Anforderungen hier: Mindestanforderungen. Erhöhen Sie das WordPress-Speichergrenze (WP Memory Limit) auf mindestens 256 MB. Aktuell ist es auf 40M gesetzt, während für WPML mindestens 128M erforderlich sind. Verbinden Sie sich mit dem Server Ihrer Website und öffnen Sie die Datei wp-config.php in einem Text-Editor. Fügen Sie folgenden Code kurz vor dem Kommentar '// That's all, stop editing! Happy blogging.' ein:
define ('WP_MEMORY_LIMIT', '256M');
Wenn die Änderungen nicht wirksam werden, kontaktieren Sie bitte Ihren Hosting-Provider, um diese Einstellungen direkt ändern zu lassen.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme bestehen, eröffnen Sie bitte ein neues Support-Ticket im WPML Support-Forum.
Problem: The client upgraded their WPML subscription from Multilingual CMS to Agency, but their domain still shows a Multilingual CMS license key. This issue prevents the activation of the OTGS Installer and access to the WPML All Import Add-On, despite attempts to re-register the site and reinstall plugins. Solution: We recommend the following steps to resolve the issue: 1. Ensure that all WPML plugins and tables are fully deleted from your site. 2. Flush all caches to remove any stored data that might be causing the issue. 3. Re-upload the Installer plugin to ensure it's the latest version. 4. Attempt to re-register your site. If the problem persists, it indicates a need for manual intervention by our support team. If these steps do not resolve the issue, it might be due to specific circumstances or configurations unique to your site. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where some translated pages are not resolving under their assigned language directories (/tw and /jp) but instead are stuck in the root directory. This occurs despite the WPML language switcher generating the correct URLs. The issue persists even after running several troubleshooting tools and is suspected to be due to stale slug-to-language mappings in WPML's internal rewrite rules following TRID repair work.
Solution: We recommend refreshing WPML's internal rewrite rules to address the issue of stale slug-to-language mappings. This can be done by: 1. Navigating to WPML > Support > Troubleshooting. 2. Clicking on the 'Clear the cache in WPML' button to remove any stale data. 3. Clicking on 'Recreate ST DB cache tables' to refresh the database tables. 4. If the issue persists, manually resetting the permalinks by going to Settings > Permalinks in WordPress and re-saving the current settings.
If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you may open a new support ticket for further assistance at our support forum.
