Problem: The client reported an issue with WPML registration, receiving an error 'unable to parse data from service response' when entering their site key. Additionally, the WPML API server showed a red X in the Installer Support section. Solution: We discovered that the client's website domain was blocked by our servers due to an unusual amount of requests. We requested the system team to unblock the site, which they did. Here are the steps we recommended: 1. Unregister and then re-register WPML: - Log in to wpml.org. - Navigate to 'WordPress Dashboard > Plugins > Add New > Commercial (Tab)'. - Click 'Unregister WPML' and then 'Register WPML' on the right section of the screen. - Follow the prompts to get a new site key and enter it. 2. If unable to register, update WPML manually: - Create a backup of your website. - Download the latest version of WPML and its add-ons from https://wpml.org/account/downloads/. - Follow the manual update instructions at https://wpml.org/faq/updating-wpml-manually/.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client noticed that the currency for pay-as-you-go translation services is displayed in Euros, whereas they expected it to be in Canadian dollars. Solution: We explained that WPML's pay-as-you-go translation services are currently charged in Euros, as detailed in our documentation. This is a standard practice and not an error. We also clarified that previously, the pricing was in USD, which might have caused the confusion if the client had used the service before. For more information, please refer to our documentation on automatic translation pricing: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
