Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 0 voices.

Last updated by natanelg 7 months ago.

Assisted by: Itamar.

Author Posts
September 15, 2025 at 11:38 am #17401911

natanelg

Background of the issue:
I translated my site from Hebrew to English using WPML, and I am trying to ensure that all elements, including icons and media, are displayed correctly on the translated site. The issue can be seen on this page: hidden link

Symptoms:
After translating the site, the icons are not showing on the English version.

Questions:
Why are the icons not showing on the translated English version of my site?
How can I ensure that all icons and media are displayed correctly after translation?

September 15, 2025 at 1:51 pm #17402718

Itamar
WPML Supporter since 02/2016

Languages: Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Are you referring to the arrow icons in the menu and in the section below the header?
Please see the attached screenshot.
If so, I can see that there is a problem with the font-family: "Font Awesome 5 Free".
As you can see in the screenshot, it is not being applied to the English version.
Are the English translations of the header and other sections updated?
Are you following our guide on working with Elementor?
https://wpml.org/documentation/plugins-compatibility/elementor/

Please answer my questions. If you need further assistance, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

2025-09-15_16-44-22.jpg
September 16, 2025 at 11:53 am #17405960

natanelg

Hey, waiting for your update we need this problem to be solved asap.
ty.

September 16, 2025 at 1:45 pm #17406542

natanelg

hey we was able to fix the fa5 problem but all of the elementor media bg not showing, as well all of the blog posts doesnt have featured img.