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[Resolved] I translated a product but the translated products won't show up

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This topic contains 2 replies, has 2 voices.

Last updated by thomasV-73 1 year, 10 months ago.

Assisted by: Kor.

Author Posts
May 24, 2023 at 3:13 pm #13709103

thomasV-73

Hello,

There is a product on my website which I translated but for which the translated product doesn't show up. When I go to the product page, the language switcher is not there. When I check in in Woocommerce Multilingual>products it says the product isn't translated (I can still click on the plus icon to add translations). However, in WPML>Translation management, it says the product is translated.

I am talking about the product below. You need WP admin login to check it because The secondary languages are hidden on my site. Mateus, you can use the login which I provided you wih earlier?

hidden link
May 26, 2023 at 6:45 am #13719915

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I've checked the product here hidden link and I don't see a way to switch language.

This might happen if the translated product is not published. Could you please check on this?

Also, my colleague Mateus is handling your other tickets. As for the WP admin access, It seems to be removed from your other ticket for security purposes. Could you reshare it here again?

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor
May 30, 2023 at 7:52 am #13736667

thomasV-73

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