I'm having problems translating products.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the product is translated but does not display correctly in various languages, specifically mentioning that variation products are not displayed correctly in the frontend.
Solution:
We recommended the client to edit the product in the original language (Portuguese), make a small change to the content, save it, update the translation products, and recheck the issue. When this did not resolve the issue, we proceeded to fix it by navigating to WooCommerce > WooCommerce Multilingual > Settings > Troubleshooting, selecting "Sync products variations" and clicking on Start. This process might take some time to complete.

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Tagged: WCML

This topic contains 7 replies, has 2 voices.

Last updated by Long Nguyen 1 week, 3 days ago.

Assisted by: Long Nguyen.

Author	Posts
September 19, 2024 at 8:00 am
rodrigoO-4	Background of the issue: The product is translated but does not appear correctly in the various languages. Symptoms: Questions:
September 19, 2024 at 9:10 am
September 19, 2024 at 9:11 am #16197406
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Here is the forum ticket. Let me know the result after you enable the minimal environment as suggested. Looking forward to your reply. Thanks
September 19, 2024 at 10:07 am #16197671
rodrigoO-4	Staging Site: hidden link
September 20, 2024 at 1:32 am #16201017
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Did you try to enable the minimal environment as I suggested? Also, please share the staging site credentials in the next reply (the production site credentials were removed for security reasons). Looking forward to your reply. Thanks
September 20, 2024 at 10:17 am
September 20, 2024 at 3:42 pm #16203708
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I fixed the issue on your site by going to WooCommerce > WooCommerce Multilingual > Settings > Troubleshooting > Select "Sync products variations" and click on Start (it would take time to complete the process). Let me know if it works on your end.
September 23, 2024 at 4:36 pm #16210998
rodrigoO-4	For this product, after carrying out this procedure, it worked. However, for this product (hidden link), even doing this procedure doesn't resolve it.
September 24, 2024 at 1:35 am #16212162
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, You can also try to edit the product in the Portuguese language > Make a small change to the product description > Save > Update the translation product and see if it helps. On the staging site, I see the variations of that product displayed correctly in second languages hidden link If it does not help, I would like to request temporary access (wp-admin and FTP) to your production site so I can take a better look at the issue. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ Looking forward to your reply. Thanks
September 24, 2024 at 8:37 am
September 24, 2024 at 12:31 pm #16214747
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, After running the troubleshooting step "Sync products variations" as I mentioned above, the variations in the second languages are displayed correctly. Please recheck this and let me know how it goes. Looking forward to your reply. Thanks

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.