[Resolved] New order notification email

Hello Matus 🙂

Welcome to WPML support, I'd be happy to help you.

Does the error exist on both default and translated languages?

Have you tried disabling all non-WPML plugins, switching to one of the default themes, and checking whether the issue still persists or not?

Please remember to create a backup of your site (both files and the database) before making any updates or changes. This is always a good practice.

Look forward to your reply.

Thanks

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

Hello there,

I just checked the issue and the emails are being sent to all 3 emails. I have installed mail log plugin to verify this.

Can you please check and verify if the problem still exists?

Look forward to your reply.

Thanks

Hello there,

Here, I see emails are being sent correctly to 3 emails, can you verify it using this log once hidden link

Look forward to your reply.

Thanks