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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to find the invoice for a transaction made on 3/7 this year with WPML.
Solution:
We have sent the requested invoice to your email. If you're experiencing this issue and have not received the invoice, or if you have further questions, we recommend you contact our accounts team directly at hello@wpml.org.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 2 weeks, 3 days ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
August 18, 2025 at 5:57 pm #17329165
August 18, 2025 at 8:59 pm #17329483

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I'm checking with the accounts team and will get back to you as soon as I have new information. Thank you for your patience.

August 19, 2025 at 6:41 pm #17332550

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I've sent the invoice you requested to jo***@s****.*e. If you have further questions, please reach out to our accounts team at hello@wpml.org, they're better prepared to deal with these inquiries.

Regards,