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Supporter timezone: Africa/Cairo (GMT+03:00)

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This topic contains 5 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 7 months ago.

Assisted by: Osama Mersal.

Author Posts
January 9, 2024 at 12:39 pm #15164390

ionutt

We are having issue with admin side, editors and translators reported huge loading time, connection lost, while editing articles. Hosting narrowed it down to wpml.

screencapture_mail_google_mail_u_0_2024_01_09_14_48_36.png
January 9, 2024 at 1:18 pm #15164607

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I've converted the chat into a ticket due to inactivity. Could you please check if the issue persists in a minimal environment by following these steps?

1- Deactivate all the plugins except WPML CMS, String Translation, and Media Translation.
2- Switch to a WordPress default theme like Twenty Twenty-one.
3- Check the dashboard and try to edit some posts/pages.

If the issue is gone, activate them one by one to see which one is causing an interaction issue.

❌ Please backup your database before performing the above test ❌

Best regards,
Osama

January 9, 2024 at 1:18 pm #15164608

ionutt

How can i upload a pdf with a report?

January 9, 2024 at 1:19 pm #15164625

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please upload it to any file transfer service like Google Drive and share the link with us.

Best regards,
Osama

January 9, 2024 at 1:23 pm #15164646

ionutt

hidden link
These are reports from hosting.

January 9, 2024 at 1:25 pm #15164680

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

1) Thanks for sharing the report. I requested access to the file.

2) Please let us know the minimal environment test results.

Best regards,
Osama

The topic ‘[Closed] Performance issue’ is closed to new replies.