Problem: The client is experiencing a significant performance issue on their WooCommerce site, with load times increasing from 2.7 seconds to 4.7 seconds when WPML is enabled. Solution: 1. We recommended that the client first try the troubleshooting steps in the 'Clean up' section at WPML > Support > Troubleshooting. 2. We suggested installing the Query Monitor plugin to check for slow queries and verify if the troubleshooting options could resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client's WooCommerce site experienced severe performance issues, with PHP requests reaching the execution limit due to interactions between WPML and possibly Jetpack. This resulted in errors like 'Checking server' and 'Couldn’t connect to server', significantly impacting revenue and order volume. Solution: We reviewed the client's staging site and WPML configuration but found no issues directly related to the recent WPML update. We suspect the problem might be related to the use of a beta version of Jetpack in combination with WPML. We recommend rolling back Jetpack to the latest stable release and testing again. If issues persist, we suggest applying the workaround detailed in the following errata: https://wpml.org/errata/jetpack-trying-to-add-a-product-to-cart-in-2nd-language-while-not-logged-in-goes-to-a-404-page/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
