Problem: The client's site becomes unresponsive immediately after activating WPML, despite multiple attempts and changing hosting providers. The error logs indicated a PHP fatal error due to maximum call stack size being reached, suggesting possible infinite recursion. Solution: 1. We requested the client to provide current and accurate PHP error logs from their hosting environment after attempting WPML activation. 2. We advised analyzing the site setup for potential plugin conflicts or recursion triggers unrelated to Advanced Custom Fields (ACF). 3. We recommended considering a clean reinstall of WPML and checking for any custom code or hooks tied to localization or user language settings.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client reported that their site loads very slowly when WPML is active, despite having updated all PHP settings. This issue began after a recent update, affecting both the backend and frontend. The client had already tried updating plugins, clearing caches, and adjusting server settings without success. Solution: We recommended increasing the PHP memory limit to at least 512M through the client's hosting provider. Additionally, we advised the client to: 1. Create a full site backup. 2. Update any outdated plugins or themes. 3. Flush any existing cache memory. 4. Deactivate all plugins, including WPML ones. 5. Activate a default WordPress theme, like Twenty Twenty. 6. Reactivate the WPML plugins. 7. Gradually reactivate the theme and other plugins one by one to identify the problematic component. If these steps did not resolve the issue, we suggested creating a staging site using the WP Staging plugin for further testing without affecting the live site. After identifying and fixing an issue in the languages table of the database, we asked the client to update the language names and all outdated plugins.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing extremely slow loading times for sitemaps with product categories and product tags when using WPML and W3TC. Disabling WPML significantly reduces the loading time, affecting SEO performance as Google times out and fails to fetch the taxonomy sitemaps. Solution: We have resolved the issue with slow loading times in the latest version of WPML SEO, version 2.2.5. We recommend updating to this version to improve sitemap loading times.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
