Background of the issue:
I am trying to preview content changes made to this page in the editor: hidden link. I expected to see a preview that reflects the changes made to the page before publishing.
Symptoms:
An outdated preview that does not show any of the new changes made. This issue only occurs when the WPML Multilingual CMS plugin is active. When the plugin is deactivated, the preview functionality works correctly. A screen recording demonstrating the issue is available at: hidden link
Questions:
Why does the preview functionality break when the WPML Multilingual CMS plugin is active?
How can I fix the preview issue while keeping the WPML Multilingual CMS plugin active?
I’ve already provided access to the staging site, where you can fully inspect the current setup and perform any debugging as needed. Since it’s a working copy of the site that accurately reflects the current state, it should be sufficient for your investigation.
That said, if you still require a Duplicator package for internal debugging purposes, I’m happy to provide one—excluding media files to keep it minimal, as requested.
Please confirm whether the staging site is sufficient, or if you would prefer the Duplicator package instead.
We’ve already provided access to our staging site, where the issue can be fully reproduced and debugged. This environment mirrors the live setup and should be sufficient for investigation.
Please confirm whether the staging access is enough, or if you would prefer the package instead.
Kindly check this as soon as possible — this is very important, as the issue is currently affecting our live site.
I apologize for the delay in responding. I will take care of this ticket; the reply time will be shorter now.
The staging environment should be fine, I'll make a copy if I need to debug locally.
I visited the page and edited it in the backend, and the preview mode worked. Did you mean the Visual Builder? When I tried to enable it, I got a blank page. But, I deactivated WPML and the error persisted. Can you please clarify?
On the other hand, can you please update WPML and its add-ons to their latest version?
We’ve now updated WPML and all related add-ons to their latest versions. However, the issue is still occurring.
Please check the following page for testing: hidden link
To reproduce the issue, please follow the exact steps shown in this video: hidden link
This should help you detect the issue clearly.
If you need any additional information or access, please let us know.
We would appreciate your help in resolving this issue as soon as possible, as it is affecting our live workflow.
