Problem translating pages.

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with translating content created with Elementor using WPML, where only the page title appears but not the content, and the header appears buggy on the translated page, follow these steps for a solution.
Solution:
1) Install and activate the Multilingual Tools plugin.
2) Generate the WPML Language configuration file for the Custom Elementor Widget as explained in our documentation on Registering Custom Elementor Widgets for Translation.
3) Navigate to WPML >> Settings >> Custom XML Configuration tab.
4) Add the language configuration in the Custom XML Configuration field.
5) Save the changes.
6) Open the Homepage for editing in the default language.
7) Update it to refresh the translation settings (just resave).

After completing these steps, please proceed with the translation of the Homepage and check if you are getting the expected results. Remember to update other pages in the default language as well to refresh their translation settings.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you still encounter problems, please do not hesitate to open a new support ticket in our support forum.

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Tagged: Compatibility

This topic contains 10 replies, has 2 voices.

Last updated by Bigul 1 year, 4 months ago.

Assisted by: Bigul.

Author	Posts
February 28, 2024 at 9:04 am #15352585
lucaC-85	I have an issue with the WPML plugin that I purchased. When I try to translate for example the Metallurgy Home page into English, only the page title appears, but not the content. How do I translate the entire page? I am attaching a screenshot. Furthermore, if I try to access the translated homepage, the header is completely buggy. What can I do?
February 28, 2024 at 11:11 am #15353380
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ Are you using any Page Builder? If so, maybe you have to add the WPML language configuration for the Custom Modules. Refer to the following article for more details. https://wpml.org/documentation/support/language-configuration-files/register-page-builder-content-for-translation/ https://wpml.org/documentation/support/language-configuration-files/overriding-language-configuration-files/ -- Thanks! Bigul
February 28, 2024 at 11:46 am #15353570
lucaC-85	Good morning, I'm using a Template with Elementor: The developers of the STAL Template - hidden link from the Mikado-Themes team recommended me to use WPML, which is perfectly compatible with all their Templates. However, I'm encountering difficulties in translating pages, as only the title is displayed for translation. Can I provide you with wp-admin access credentials so you can assist me?
February 28, 2024 at 3:23 pm #15354606
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the details. For your kind information, the Stal theme is not included on the WPML official compatibility list for the themes - https://wpml.org/theme/. It does not mean that this theme is not compatible with WPML, but our compatibility team has not tested it yet. So you have to add WPML language configuration for the Custom Elementor Modules. Please refer to the following documentation for more details on how to do it and let us know your feedback. https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/ https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/ -- Thanks! Bigul
February 29, 2024 at 7:28 am #15356405
lucaC-85	I don't know how to do it, can i give you wp-admin login details?
February 29, 2024 at 11:15 am #15357513
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link Also, allow me to install the Multilingual Tools plugin on your site to generate the WPML configuration - https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/ -- Thanks! Bigul
March 1, 2024 at 3:51 pm #15363742
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. I can log in to the site's backend. A couple of requests. 1) Please upgrade to the latest version of plugins(including Elementor and WooCommerce) after a full site backup{mandatory}. It will help us a lot in debugging. hidden link 2) Do you have a staging/dev site(a clone copy of the live site)? It will help us to troubleshoot the issues without affecting the live site. -- Thanks! Bigul
March 5, 2024 at 1:27 pm #15374710
lucaC-85	Good morning, I have updated all the plugins as requested! Unfortunately, I don't have a staging version of the site!
March 6, 2024 at 6:57 am #15377126
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please check the attached images. I am getting the expected results on the site after the following steps. 1) Install and activate Multilingual Tools 2) Generate the WPML Language configuration file for the Custom Elementor Widget. As we explained here - https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/#using-wpml-config-generator-for-elementor 3) Visit WPML>>Settings>>Custom XML Configuration tab 4) Add the language configuration in the Custom XML Configuration field - hidden link 5) Save the changes 6) Open the Homepage for edit in the default language 7) Update it to refresh the translation settings(just resave) So please complete the translation of the Homepage and make sure you are getting the expected results or not. You have to update the other pages(in default language) also to refresh the translation settings of it. -- Thanks! Bigul
March 6, 2024 at 7:26 am #15377246
lucaC-85	"I have fully translated the homepage (Metallurgy Home - ID 721) into English. But when I click on the English flag, it takes me to this page: hidden link Which is completely buggy... why is that?" New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/english-homepage-is-showing-different-design/
March 6, 2024 at 9:58 am #15378313
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please note that I have opened a new ticket for the design conflicts. As per our support policies, we can only handle one issue per ticket. It will help us to serve you better and we can avoid discussing multiple problems in one ticket. I will get back to you soon on the latest ticket. Thank you for your understanding. -- Thanks! Bigul