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This thread is resolved. Here is a description of the problem and solution.

Problem: I cannot login to the site.

Solution:
The blank page means (or “500 error”) that there is an error in the PHP code that your site runs. When errors are not caught, the server stops everything and returns a page that says “500 error” or an empty page. Different servers are configured to display these errors slightly differently, but they all mean the same – there is an unhandled PHP error in the site’s code.

First, you need to see what the errors are. Guessing what might be the problem and trying different solutions may lead to even more trouble. The first step is to enable debugging. You can add a few lines to the site’s wp-config.php file. With the error log enabled, you will see the actual problem.

To enable it, open your wp-config.php file and look for define('WP_DEBUG', false);. Change it to:

define('WP_DEBUG', true);

To enable the error logging to a file on the server, you need to add yet one more similar line:

define( 'WP_DEBUG_LOG', true );

The errors will be saved to a debug.log file inside the /wp-content/directory.

https://wpml.org/documentation/support/debugging-wpml/

Let me know what you see after the debug mode has been enabled.

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This topic contains 2 replies, has 0 voices.

Last updated by Andrey 3 weeks, 4 days ago.

Assisted by: Andrey.

Author Posts
June 12, 2025 at 6:56 am #17128546

jointP

Background of the issue:
I installed WPML on my site and now it's filled with issues. I am trying to access the admin panel at hidden link, but I am unable to do so.

Symptoms:
1. Unable to access the admin panel. 2. Site is very slow. 3. Automatic translation not working. 4. String translations not working. When I try to log in, I am redirected to the homepage instead of the dashboard.

Questions:
Why can't I access the admin panel?
Why is the site very slow?
Why is automatic translation not working?
Why are string translations not working?

June 12, 2025 at 12:06 pm #17129984

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

I’m sorry to hear you’ve encountered some issues. To ensure each problem gets the attention it deserves, we kindly ask that each support ticket focuses on a single issue. This helps avoid confusion and allows us to assist you more effectively.

Let’s focus on the following issue in this ticket:

1. Unable to access the admin panel

I also noticed that your other tickets have been closed. Were you able to resolve the issue with accessing the admin panel, or is it still ongoing? Let me know so we can continue assisting you.

June 12, 2025 at 12:26 pm #17130081

jointP

i fixed

June 12, 2025 at 12:29 pm #17130101

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the update.

If you’re still experiencing any WPML-related issues, please feel free to open a new support ticket with the details. We’ll be happy to assist you further.