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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 2 replies, has 0 voices.

Last updated by Kor 1 month, 3 weeks ago.

Assisted by: Kor.

Author Posts
April 27, 2025 at 5:55 pm #16972627

emmanuelleD-4

Background of the issue:
I did not work on my blog for a few months. Now that I am back to it, I noticed quite a lot of elements on my French homepage rolled back to English. I am trying to re-translate it, but everything would just roll back to English. Link to a page where the issue can be seen: hidden link

Symptoms:
Some of the translations on my homepage disappeared and elements on my French homepage rolled back to English.

Questions:
Why did the translations on my homepage disappear?
How can I prevent the translations from rolling back to English?

April 29, 2025 at 12:52 am #16976930

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. I've checked your Website and I noticed some titles are in English. I believe you're referring to those.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

May 7, 2025 at 1:22 am #17004025

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Could you please double-check your Website WP admin access credentials? It's not working for me and I'm getting "ERROR: The username or password you entered is incorrect"

The topic ‘[Closed] Some of the translations on my homepage disappeared’ is closed to new replies.