Can I report that it gets worse and worse with the translations. I am using the old version as suggested, but there too I regularly lose translated texts and have to start all over again. Today a page with the old version 100% translated, the system also indicates this, but I don't get to see the translation on the front side.
Screen Recordings:hidden link
I made 2 recordings. In the first recording, I open the HOME page to make an adjustment in the UK version. There I added the “extra” to the existing intro text. Afterwards saved everything. When I then view the UK page , that text does not show up. No matter what I do, the translation or extra addition does not show up.
In the 2nd recording I first added "Extra" in the HOME page in the orignal NL language, saved the page and afterwards I wanted to translate the UK version as well. But there you can see that the entire previously translated text disappeared and I have to translate everything again. The field above it “Personalized earrings, unique and stylish!” was also in orange and had to be saved again. The counter at the bottom of the page was at 92%
Our team investigated the issue and somehow the translation package for that page (hidden link) was corrupted. So they removed it and now when I translated again this page, I can see it fine in the ATE.
Means there're no missing texts and no duplicated sections.
Please check and let me know.
If you find anything wrong with another page, please try these steps:
- Go to Pages, in default language.
- Switch to a secondary language from the top admin bar.
- Remove the page's translation.
- Remove it from Trash also.
- Repeat this for all secondary languages.
- Switch back to the default language.
- Translate the page again.
Does this mean that on the live site I just need to perform the steps you mentioned on the pages with problems? Or do I need to uninstall and reinstall the WPML plugins as well?
On the live site, you may need to delete those problematic package(s) also (for the page/s which are behaving like this).
The packages are listed in WPML > Packages. The name will include the ID of the page/post. On large sites with many packages you can just use your browser search and search for the ID to find it quickly.
Once the package is deleted, then, if you see an existing translation of the page, please try the steps I mentioned previously before translating again.
I followed the steps you indicated, but unfortunately the problem was not solved. When I open the “who is ellen” page and look at the translation first (which is at 100%) I only see part of the text. When I go to the Front end, I see the full NL version of the text there. At the next step I add an extra word in the NL text, save it and go back to the ATE to translate. Now I suddenly see all the texts that can be translated, with the counter now at 58%.
From this point on, I followed the guidelines. I first deleted the package and then deleted the UK version of the page. Back to the ATE to edit the UK text. There, almost all the fields are now empty. I paused the video that I recorded at that point to fill in all the UK text. Afterwards, the recording continues. The translation is completely done and is at 100%. Also on the front end is now the full UK text.
But when I make a small adjustment in the NL version, save it and then go back to the ATE to adjust the UK version, it goes wrong again.
The text part in which I made an adjustment has disappeared completely and another part of the text is also gone. The counter is now at 83%
Thank you for your patience and cooperation. I've escalated this again to our team, asking for some insights. I'll update you as soon as I've more information.
