Split: WPML plugin cannot connect to wpmlorg

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Assisted by: Andrey.

Author	Posts
November 6, 2023 at 7:47 pm #14741627
Boris	But the site still cannot connect to wpml.org, so the connection issue remains.
November 6, 2023 at 8:08 pm #14741699
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I suggest checking the Firewall and whitelisting the following domains to resolve this issue: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net Follow these steps to troubleshoot if still the problem: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/
November 7, 2023 at 12:21 pm #14746919
Boris	Hi Andrey, I've also created a support ticket at Plesk support. And they have informed me that the underlying issue is a compatibility issue between Plesk and LiteSpeed web server. I will continue with their support team to see if we can find a solution, but this is apparently not WPML-related. Thanks for your help, we can close this ticket now!
November 7, 2023 at 3:25 pm #14749045
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for the update. I hope they will find a solution.